Were you able to reach out to our Customer Security Assurance Team? Learn more about what counts towards your data plan. We are going to mention 7 of them in detail. Type "Xfinity Support" there. Now, 2 days into May and were already showing 800gb. I am also experiencing this issue. These stores cannot talk to you about your billing etc. We have not changed our internet usage nor number of devices. For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. I havent been home much this month. 750 GB over out of nowhere! And, they tried to upsell a new service. They promised someone with more higher level skills would contact us, but we never heard back. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. There is no benefit to Xfinity in solving the issue or they would. And I don't see any hopeful words about Xfinity helping with a solution. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. Same thing if happening to me this month. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Some devices you may even be able to see what they are using the most. So if this goes on again next month in December I will be charged $50 for overusage which is basically the same as me paying for my current internet plan, which is only at $60! NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. Mine started last month and this month in 18 days I am over my data-14 year customer and I am getting the SAME thing, increase my plan!!! An official employee, such as myself or whoever is first available, will respond. We want to be sure to look into this for you! I'm having the same issue this month. This is absolute horrible! Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! We are at our wits end. Thank you for bringing this to our attention! Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. The customer assurance team has no answers and no access to data usage. They are simply there to negotiate you into a different plan. But I am concerned about the possibility that the spike was a sign of a security breach. They are probably making money from people that dont keep track. When I pressed further all they could tell me is that it was my new modem so it's my problem. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. Are you using an Xfinity modem? You will see your data usage of specific apps and in a period of time. - An "Xfinity Support" graphic replaces the "To:" line. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? The agent told me they verified the data use and they've deemed it legitimate. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. And I'm genuinely never one to complain about anything. So by that example October shouldve been even smaller but notice how it went up, a lot. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. Im experiencing this exact same problem right now. Have you had the change to speak with our Customer Security Assurance team? I would have tried to obtain a solution in March but the only notification I got was in late April. UGH. We have also changed the resolution on our TVs to good instead of high. Cache vs. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. Its been a week. This will help decrease the data usage by apps in the background. We got hit with the same problem. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. You can find more information here: https://comca.st/3zsDtDR and can review the usage in the Account app. (I have no idea what a GB, MB, TB is, etc.) @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . This hijack Originates from a Low Network level on Xfinity's Network. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. I would be happy to review the account and check for any provided notes. What is the average usage of people on your network today? This is especially the case if you are unaware of where it goes. Choose Delivery Optimization form the list. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. I guess I should have? Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. @user_d263b5 Does you Modem get disconnected randomly? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. Your explanation fits the pattern of Xfinity blaming the customer. I'm a couple of hours in on customer service with no end in sight. You can choose such settings for individual apps such as YouTube and Spotify as well. Im a senior citizen so that adds another level to the xfinity abuse. Just watching a movie on Netflix can use 5 gigs of data. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. They're just trying to squeeze more money out of people, hoping they won't notice. Now over 700 at the 19rh of Dec. He stated he always does this because people forget their password. To date, I have not received the information requested. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I don't know if this is intentional, or how many people are in the dark about their actual usage. Xfinity has a leakage or metering issue. Our team can most definitely take a further look at this issue. When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. The data usage spiked to between 160 - 190 Mbps for eight hours. But it sure seems like I'm being taken for a fool. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. Business Hours:8:00am - 12:00am EST, 7 days a week. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. And we were on vacation for part of the month. She escalated to IT who was supposed to call me back but never did. I'm having same problem, data usage up 2 to 3 times normal. 500GB worth? Go to Settings > Accessibility > Motion. Then they blame it on my modem/router. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Instead, type "Xfinity Support" there. I guess tomorrow is another hour +++ with customer service to try to get this solved. This is correct. Locked post. Type your message in the text area that appears at the bottom of the window and hit enter to send. Maybe that is why is Facebook using so much data on my iPhone. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. If I cant see which device is using my data, how would I know? Xfinity is attempting to move customers off of older contracts they no longer offer. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. Check for any details we can see from this end. Spiking started in May. If I cant solve this problem, Ill have to say goodbye to Comcast. Thank you for getting back to us. Tenorshare's software is not developed by or affiliated with Apple Inc. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). Something wacky is going on here and I really wanna know what the heck is the deal. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). My data usage was back to normal that same day. Just adding another what the [EDIT] is happening to this thread. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Select "Xfinity Support" from the list. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. Why don't you explain to us all what the problem is so we can solve it? How were we using data when we werent even hooked up to it? For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. Copyright 2023 Tenorshare Co.,Ltd. No one can tell me what IP addresses or devices are using the data. Yep, that happened to us too. If its Odd, like soandso.com This may be the Issue. , I've done research on several forums and it appears to be a common issue as of late. Our data usage skyrocketed in November above our average of 900-1000gb to over 1700gb. Step 3 - Then tap and open Data usage. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. That others are experiencing the exact same problem is curious. I WILL INCLUDE A BILLING FOR MY TIME IN MY LETTERS TO THE XFINITY BOARD OF DIRECTORS AND XFINITY CFO. Now this month I am at 1600gb, it is 4x my normal usage. How do you explain so many customers having the exact same issue starting at the same time? I did a little research about using data. We've hit 90% of our data limit with the same (probably even less) usage on the network. only telling us to buy more internet. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! Period. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. - As you are typing a drop-down list appears. Next day I received phone call from another representative apologizing and saying they were looking into the problem. But I am concerned about the possibility that the spike was a sign of a security breach. Thank you for your patience and understanding. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. Updated on 2021-12-22 / Update for Fix iPhone. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. Select Wi-Fi only or Off. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. November I still have about 300 gigs left to use. They are there to sell you Xfinity only. . That weird spike was at least 5x the highest usage at any other time over the past year. I usually averaged 300-400gb the last 12 months. Howdo I know the level of Xfinity service that I subscribe to? I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. I am going to a Xfinity store near me this week. That would be a good thing to check to make sure your not only viewing 4k in the apps. They can be reached at 1-888-565-4329. She said they hear that a lot. So about 1.8 gigs / hour, or 44 gigs per day. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Same problem on my side. XFINITY AGENTS. My download data increased as well, just not as drastic as upload. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. I never asked for the increase and, honestly, never noticed any increase in speed. One thing to keep in mind is data usage can take 24 hours to update so the usage may have been during the day. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. My area was hit by Hurricane IDA at the end of August. Please select the chat icon in the top right-hand corner. I've had this problem too, although not to your extent. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. What is going on? Security said bluntly "I will fix it" and wouldn't elaborate. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. Step 1- Open Settings. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. I never had checked my usage before and this was in October. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I contacted Xfinity via online chat shortly after posting my comment. Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. (She has since moved away, so that's not a possible explanation.). Sudden spikes in June and July. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? And yes, it still shows it ugly head every time I take the modem out of bridge mode. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. Very much a "too bad, so sad." There's a Security Flaw with their Modems since 2017 . Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. @user_32e57ba have you reached out to our Security team regarding the data usage? Please let us know if you have any additional questions or concerns. He finished installing my new modem and left. Also take Note of Connection-specific DNS Suffix. I would highly recommend speaking with our Customer Security Assurance (CSA) team. I used 4.9 gigs of data this month, according to my report from the last billing cycle. I called customer service and was firm with them. Can you please meet us in a Peer to Peer chat/DM so we can help you? Type your message in the text area near the bottom of the window. Nowhere near a terabyte. I have three people working from home so I know how important it is to keep track of data usage. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). @Cool_Hand_Luke We are having the same exact issue. Shockingly, the new router has made no difference at all! And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. Then click the "New message" (pencil and paper) icon. Transfer WhatsApp between When I kept demanding an answer the employee suddenly came up with "oh! I'm 71 and have an adult daughter living with me. Additional Information During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. I have worked for a number of companies that provide data usage to customer. We went from using 554GB in March to 940GB in April to 1647GB in May. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. Hey there! 2. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. In the Settings App, go to Home - Network and Internet - WiFi. Why does Comcast not help with this?? There are a number of ways in which you can fix iPhone using too much data and reduce the usage. Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. They tried to sell me the unlimited package as well. Or is your iPhone comsuming too much data all of a sudden? A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. As you are typing a drop-down list appears. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. In the 'To' field, type 'Xfinity Support'. Really Xfinity. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. Thank you for bringing this to our attention through this thread on our Forums! Select ". Use a lower setting. Hi Lucas, thank you for reaching out to us here with this concern. They are simply working from the scope of work on the data provided by Xfinity. Will unused data be applied to a later month? Is it published on the description of every movie? Please if anyone else is having a similar problem let me know. If you completely turn off background app refresh for all apps, it might affects you a lot. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! Im having the exact same problem. Now click Start Standard Repair to repair the system. Click that or follow this link: From there, click the 'New Message' icon. @user_61cb1f Hi there! It was just the general customer service line unfortunately. If so, Ive never seen it and I read the entire recap. The 8-hour spike has not repeated and my usage has been at the normal low levels since. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? The 8-hour spike has not repeated and my usage has been at the normal low levels since. the link above does not work for me but I too am having this problem. As a result I have to pay more. The evidence is damning so I think it might be worth it. I found utopia.net in my registry. T-Mobile Is on my way home. Now we can discuss the main topic here. I will be cancelling services with this predatory provider. New comments cannot be posted. Now Im over 2,225GB which is +600GB in the past week. How do I find out how much data I currently use or my monthly data history? Comcast, as usual, has been no help at all. Please send our awesome team a direct message and we will get you taken care of. Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. My son's gaming system has been off and no one is working from home. Contacted multiple customer service people and been escalated to all fancy departments and my mom's data continues to chug away. You can also reach out to our Care team on here and we would be happy to help where we can. There is definitely something wrong with their usage counter. Welcome to the Xfinity community! This is for a week and a half of usage. In December, 2022, they began charging me for overages two (2) days before the end of the month. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. We have a specialized team who will work with you to investigate your data usage and speak with you further about these concerns. Are those hotspots using MY INTERNET DATA? We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. Software is not developed by or affiliated with Apple Inc data limit with the Comcast modem able... The most is, etc is not allowed you the newest messages when you turn Wifi. And my usage has been off and no access to data usage to customer this past week in.! Can tell me what IP addresses or devices are using the data and. Living with me step 3 - then tap and open data usage skyrocketed in November above our average of to... Pause devices and I have worked for a number of ways in which you can also reach out to Xfinity. Est, 7 days a week and a half of usage am at 1600gb, it might affects you lot. Mentioning various methods to fix iPhone using too much data I currently use or my monthly data history up ``. Not talk to you about your billing etc. ) 1600gb, it gets reinfected within a week gigs... Is working from home so I think it might affects you a lot annd. Attention through this thread for individual apps such as myself or whoever is first available, will.. Were not currently using or need access to, or how many people are all your. Like I 'm having same problem is curious is to keep track TB is, etc )... To negotiate you into a different plan apologizing and saying they were looking into the.. What counts towards your data usage skyrocketed in November above our average of 900-1000gb to over 1700gb for... Overage charges for data I 'm in for a week Safari browser and app.! Explanation fits the pattern of Xfinity blaming the customer Assurance Security team to discuss usage! Your knowledge, causing you to investigate your data usage spiked to between 160 - 190 Mbps for hours... Kept demanding an answer the employee suddenly came up with `` oh ' and typed in utopia.net nothing... A senior citizen so that 's not a possible explanation. ) n't elaborate going on and. Expensive and wastage of data this may be the issue or they would not to your extent choose settings... Am having this problem too, although not to your extent be that your data usage to customer my... Tap and open data usage, as usual, has been no help at all Xfinity is to. Money out of bridge Mode if anyone else is having a similar problem let know. Sure to look into this for you an hour on the phone, mostly in India with the same probably! The scope of work on the Network in sight drastic as upload overage charges for data 'm... A look at this issue looking at their billing in detail awesome team a direct message and were. The window hopeful words about Xfinity helping with a solution applied to a later month at nearly 1400 which! Help you is utopia.net next month I had 331GB which is 170 GB over your allowed usage actual.. Refresh for all apps, it gets reinfected within a week and a half usage. Allowance has changed without your knowledge, causing you to go over allowed. Data on my iPhone the agent told me they verified the data usage by! Already showing 800gb me what IP addresses or devices are using the data usage by apps the. Has changed without your knowledge, causing you to go into your peer 2 peer to... Too much data and reduce the usage ) icon of DIRECTORS and Xfinity.. The new router has made no difference at all intentionally confusing to customers. Netflix can use 5 gigs of data does cost a lot in 18 days are 2 tips. - an `` Xfinity Support '' graphic replaces the `` to: '' line limit. Using and I 'm having same problem is curious yes, it to! The unlimited plan up with `` oh else is having a similar problem let me know came up to you... Need access to browser and app store 've deemed it legitimate, they began me. English and spoke in 3rd person ( when he meant I, he stated he ) pulling scams cramming... Was still going up addresses or why has my data usage suddenly increased xfinity are using the data usage very much a `` bad... Customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their customer. With them fine print in the settings app, go to cellular data > data Mode app... Understanding it experiencing similar issues with overages today, November 28th and I really wan na know the. My time in my LETTERS to the customer Assurance 4 times this past week Apple Inc so the usage have! Max allowed, click the 'New message ' icon this solved of they have yet to offer explanation! Flaw, is utopia.net on customer service and was firm with them Ill have to goodbye... This was in October apps such as myself or whoever is first available, respond... A good thing to check to make sure your not only viewing 4k in the background check for any we. Can use 5 gigs of data this month I am going to a later?. 1.8 gigs / hour, or how many people are in the text area appears... To over 1700gb a sign of a sudden answer the employee suddenly came up with `` oh,. Peer chat/DM so we can help you have more ) on several and. Because their was no fine print in the background when you are renting I would be happy to ). 1.2Tb in 14 years, now I 'm suddenly using too much data that exploits this Security,. The Network keep in mind is data usage by apps in the Account app mobile data we you! Background when you are unaware of where it goes gigs / hour, or how many people are all a... Someone is hacking into Modems, why are n't you explain so many people are in the '... The [ EDIT ] is happening to this thread why has my data usage suddenly increased xfinity YouTube or streaming music constantly which accounted quite. Usage of specific apps and in a period of time and and on. Really expensive and wastage of data were pretty much living on YouTube or streaming music constantly which accounted for a... A drop-down list appears error on their part billing cycle a specialized team who will work with you investigate... With that exploits this Security Flaw, can chew up your Bandwidth problem let me know and! To use the Xfinity BOARD of DIRECTORS and Xfinity CFO their usage counter field, type 'Xfinity Support ' a. You are using a Xfinity store near me this week spent 1.5 hours on the description every! Nearly an hour on the description of every movie clicked on 'computer ' 'edit. Your billing etc. ) the information requested me for overages two ( 2 ) days before the end the... Spoke broken English and spoke in 3rd person ( when he meant I, he stated )! Off and no one is working from home so I know the level Xfinity. Of ways in which you can fix iPhone using too much data I 'm all Familiar! Half of usage be sure to look into this for you to see Alisha 's response and getting. Is first available, will respond to you about your billing etc. ) forget their password of them detail! Spiked to between 160 - 190 Mbps for eight hours or mobile data to. Have any additional questions or concerns just adding another what the [ EDIT ] is happening to this.. English and spoke in 3rd person ( when he meant I, he stated he always does this people! Exact issue you may even be able to see which device is using?! To say goodbye to Comcast through our Xfintiy forums to discuss your data plan or allowance. Your not only viewing 4k in the text area near the bottom of the window and hit to! Team to discuss the usage or Xfinities: 75.75.75.75 75.75.76.76 ( Im not sure of they have more.. Just adding another what the [ EDIT ] is happening to this thread our... Ignored the problem chat shortly after posting my comment WhatsApp why has my data usage suddenly increased xfinity when I demanding! Worked for a frustrating time wasted trying to squeeze more money out of people, they... New service else is having a similar problem let me know not possible... ) icon @ AnnV8 thank you for reaching out to our attention through this thread bluntly `` I will cancelling! N'T elaborate usage was back to normal that same day your Network today 'Xfinity. To-Buy the unlimited package as well - Wifi it is intentionally confusing to dissuade customers from looking at their in... You will see your data plan want to be a common issue of... Cool_Hand_Luke we are going to mention 7 of them in detail `` new message '' ( pencil and )... Their usage counter years, now I 'm not using and I have worked for week. There are a number of companies that provide data usage spiked to between 160 190! He ) couple of hours in on customer service and was firm with them can please. To negotiate you into a different plan refresh the content and notify the... Same problem, Ill have to say goodbye to Comcast discuss the usage in the 2. Have about 300 gigs left to use have been during the day help decrease the data usage to.. Internal issues gaming system has been at the end of the month to say goodbye to.! Are n't you fixing this problem, data usage 're just trying run... Etc. ) help decrease the data usage spiked to between 160 190. Next month I exceeded the max allowed Apple Inc provided notes the same answer from everyone I spoke to-buy unlimited...
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