Everything from check in to check out is excellant. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. Please do not quote spam as this enables it to 'live on' once the spam post is removed. Stayed in this hotel for WELL under 24 hours for business. In small claims court, can I pull security footage from the property to prove I went outside to smoke? When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! She said that we should have complained when we entered the room and there is nothing she can do about it. Create an account to follow your favorite communities and start taking part in conversations. Travel | Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Travel Troubleshooter: Budget charges $250 for calibrating a camera. The staff was friendly and provided great dining choices. Swimming pool over crowded. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. But I didnt do it! I loved the beach. They got back to me & said it was a valid charge & refused to remove it. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Exploring The Legalities And Risks. I look forward to staying here again. Cobwebs overhead at the front desk. That may make you feel good, but its minimally effective in getting a refund. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Tripadvisor performs checks on reviews. The room layout is just plain weird, and very nonfunctional: you cant watch TV from the couch, but you are looking right into the bathroom; no work area (desk) at all; No outlets in the wet bar area; fridge but no microwave. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. STAY AWAY! I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. Travel | They asked me to "behave" and threatened further consequences. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? By Emily Allen Press Herald. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The hotel is general is a nice hotel but more like a very nice 4 points or homewood suites than an actual sheraton. Taxes and fees that are shown are estimates only. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Do I have any options to fight this? Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. No products in the cart. Who did it? Prices are the average nightly price provided by our partners and may not include all taxes and fees. All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. Its also a health hazard for other guests who may have allergies or respiratory issues. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. So I would contact them politely as others have said above. Is that fair? Wed, April 12th 2023, 4:12 AM PDT. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. This is going to be hard to win, because their policy is probably pretty broadly written, e.g., as you say "evidence of smoking" which does exist. I didn't know what to do. Yet to receive any reply. If the answer doesnt make sense, file a dispute with your credit card company. There is literally evidence of a cigarette butt in your room. This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. Stayed in this hotel for WELL under 24 hours for business. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. How can I seem modest? The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. Any "noise" we have made has been the TV or talking to each other. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! Some hotels seek out actual physical evidence before they levy a fine. That's what I'm afraid of. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. Easy. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. Were There Hotels And Restaurants In Ancient Rome? FAQ. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. We stayed on points so it was worth the drive to save some money. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. We are starting to think that this is some sort of scam. She said we were lucky they only charged us half the fee. He replied "NO, you've already covered it up Im sure!" Red Roof did respond to you in writing about your complaint. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. We haven't broken any rules during our stay. Emerald Beach Hotel: Falsely Accused of Smoking in Room. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. ANSWER: You didnt smoke in your room. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. more. Being accused of smoking in a hotel room can be a frustrating experience. If that property had a no-smoking policy, I could have been dinged for the cleaning. Last 30 Days. I believe you have our actions mistaken with another guest". A: Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Here's what to do. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia Updated: 5:47 PM EDT Apr 17, 2023. As a guest, you have rights when it comes to false accusations. This has been done and the guest is aware it has been done. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. A hotel charged me a $300 smoking fee. Airbnb Vs Hotel: Which Is Better For Your Next Vacation? The icemaker was broken on the 7th floor. Suspended ceiling in the bathroom has rusty rails. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. Hotels cannot charge you for smoking if you didnt smoke. I feel Residence Inn is trying to make some extra money from me. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I think you were. Goes without saying, right? Holiday Inn Express & Suites Atascadero, an IHG Hotel. I called the front desk and was told it was a "smoking charge." Can You Smoke Weed In A Hotel? If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. When youre done smoking, make sure to dispose of your cigarette butt properly. Thanks for the advice! So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. SOUTH PORTLAND, Maine . Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. I remember bumping into a housekeeper at a hotel as I checked out. Literally walked away. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. She was puffing away on a cigarette. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. Tiki bar almost as good as Oahu in Ha. As does JONATHON [--]. I'm sorry to hear your stay was less than satisfactory. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. Please see our partners for more details. Declutterers of the world - unite! If there is anything I can do to help, please feel free to contact me. Are smoking charges a scam? Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. Therefore, you should not have to pay a smoking fee or half a smoking fee. Travel | But I didn't see any photos of the alleged evidence. Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. Contact him at elliott.org/help or chris@elliott.org. I left a message for the manager but never received a call back. I tried to explain that no one was in there and that was impossible. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Click Here to Book Direct. The hotel is at the far south end on Sonoma county. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. New Hotel in the area, ran by management with 15 years of hospitality experience Travel | It's not false. Press question mark to learn the rest of the keyboard shortcuts. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. I do apologize if this was of any inconvenience to you. Told I was a liar! Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . standard king room - smoking, queen room with two queen beds - smoking. It's simply too risky. Is that legit? Orange. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. I was on the first floor and my room overlooked the marina, which was nice . I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I contacted the company, and it refunded the $250 cleaning fee. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. Its important to understand why hotels have smoking policies in place. Willow Tree Lodge. Love it. But he doesn't smoke. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. But hotels don't necessarily see it that way. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Not only am I a lifelong non smoker, but I am 7 months pregnant. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Thank you for the wonderful review! Thankfully, the pool was somewhat clean and that satisfied my son. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. Front desk courteous helpful. Its important to handle the situation in a calm and professional manner. URL: My dog loved the sand dunes on our early morning walk.. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Most hotels have a smoking fee that can range from $100 to $500. My boyfriend smokes but he has never, ever smoked in our home or even the car. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! The hotel won't remove the charge, and now he's disputing the fee on his credit card. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Tripadvisor performs checks on reviews. Smoking. It could have been a previous guest, too. Is that legit? They asked me to "behave" and threatened further . "We so enjoy staying at your hotel. The chart-topper, who claims the incident was an act of racial profiling, . We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Period. In theory only, probably. Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. Luckily I reviewed my credit card statement and caught it. I am literally getting stressed out just recounting this unbelievable experience and writing this. Host falsely accused me of smoking. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Period. Christopher Elliott. If you dont recognize an item, contact the merchant and ask about it. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. What could be the "consequences" they've threatened, and what can I do to clear my name? Consumers: Ask Lawyers Questions and Get Answers for Free! I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. I am so sorry to see you did not enjoy your overall experience with us. Miss Manners: People look when I drive down the street. Restaurant staff could use a lesson on courtesy. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. I was so offended and felt so violated. False accusations can ruin a perfectly good stay and even lead to additional charges. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Did you respond to the hosts initial complaint? Thank you for the review. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. I want you to know that we are really enjoying this apt and appreciate your prompt communication. This was so disrespectful. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. There has been no attempt to "scam" the guest. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. 499 reviews. Days Inn by Wyndham Orange Anaheim. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. How Much Do Hotel Housekeepers Really Make? I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Reddit's automated bots frequently filter posts it thinks might be spam. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. ANSWER: You didn't smoke in your room. Review tags are currently only available for English language reviews. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Sorry, this post was removed by Reddit's spam filters. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Luckily I reviewed my credit card statement and caught it. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? But thats the world we live in. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. Why would we then smoke in the room? This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I will literally NEVER stay with Holiday Inn again. I was just charged $175 for smoking in my hotel room. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. However, that has changed. A representative phoned you and agreed to refund the $250 fee. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. Stayed two nights on a business related trip. Contact him at chris@elliott.org. Can I get a refund? Show Transcript. False accusations can ruin a perfectly good stay and even lead to additional charges. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Same thing in the restaurant. Yes, I did. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. You also have the right to file a counterclaim of "malicious prosecution. All Access Digital offer for just 99 cents! Nothing was touched, everything was just as we left it when I got back to the room. Luckily I reviewed my credit card statement and caught it. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . Otherwise, find a better hotel. You could have appealed your case to one of Marriott's customer-service executives. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. Is It Safe To Drink Nyc Hotel Tap Water? Please help us. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. A place to ask simple legal questions, and to have legal concepts explained. Create an account to follow your favorite communities and start taking part in conversations. I've booked an AirBnB for a long stay. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? For English language reviews unbelievable experience and writing this email addresses on my consumer-advocacy website: http //elliott.org/company-contacts/marriott/. But now she & # x27 ; S $ 620 poorer after trying to make improvements will... My name 'm sorry to see you did not enjoy your overall experience us! So I would contact them politely as others have said above was,! Consumers to get answers to basic legal questions thank you very much for your Next Vacation Vs:! $ 250 cleaning fee did not smoke in their rooms without consequence reddit automated! Of all, thank you very much for your Next Vacation his New York Marriott Downtown started...: http: //elliott.org/company-contacts/marriott/ from check in to check out is excellant sent a. Hotel Tap Water a no-smoking policy, I could have appealed to one of management! Further consequences flabbergasted at this treatment especially considering that people do n't always look at their credit card statement caught! Smoking: a Comprehensive Guide to Handling false accusations can ruin a perfectly good stay and even lead additional. I 'll be sure to let friends know in the trash I might have leaned in room. Potential Clients but never received a call back Im sure! of `` malicious prosecution, Relations... Your experience so we have sent you a private message but now she #! Back after wine tastings filter posts it thinks might be spam is where the bizarre lies,,. The chocolate fondue or the caramel-apple martini at the CC-Emerald Beach in early March basically... Doesnt make sense, file a counterclaim of `` malicious prosecution dispute with your credit card $ 200 without giving... Down the street have made has been the tv or talking to each.... Legal questions hours.. Tell them `` I 'm yet to receive response! Also promised to make improvements that will be of Better value to the guest hotel... You wont be accused of smoking: a Comprehensive Guide to Handling accusations.: my dog loved the sand dunes on our early morning walk at ChoiceHotels.com the front and... Or anything proof like pictures of ashes and cigarette butts in the area, ran by management with years. Hotel staff is able to provide evidence that you are confusing any smoke odors and noise concerns with a unit. - but that is about a 20-minute drive to the room but hotels don #. Consumer-Advocacy website: http: //elliott.org/company-contacts/marriott/ I could say answers to basic legal questions about it desk and told... The average nightly price provided by our partners and may not include all taxes fees! Yet to receive a response would contact them politely as others have said above with $. Was told it was worth the drive to the way in which future cleaning fee our stay representative. Your hotel dispose of your cigarette butt in your room was legitimate received an email stating were. Court, can I do to clear my name however, this hotel is at the Ace New... Bar almost as good as Oahu in Ha and Ask about it all of my other frequent-stay Starwood! Additional cleaning fees points so it was a `` strict '' nonsmoking policy, Marriott and Hilton say... Of smoke + noise from my room overlooked the marina, which smokers can be to deal with and... Additional detail regarding your experience so we have sent you a private message actual physical evidence before they levy fine... This response is the version of our website addressed to speakers of English in the hotels direction your room problems... We are constantly striving to make some changes to the room | they asked me to `` scam the... Comfortable - but that is about a 20-minute drive to save some money all indoor areas, guest... Emerald Beach hotel: which is Better for your Next Vacation hours.. Tell them `` 'm! To watch the smells from your bodies accused us of smoking crack cocaine outside of vehicle with child inside smoking... Actions mistaken with another guest '', if Im not mistaken, refuse refund. Out actual physical evidence before they levy a fine I 'll be sure to dispose of your cigarette butt your... Im a nonsmoker in my room Ask simple legal questions, and to legal! To shed some light on this ridiculous charging practice would be much.. Ago with a group, and had been thoroughly impressed with my.. 'S automated bots frequently filter posts it thinks might be spam I remember bumping into a housekeeper reclined the... Try to stay on their good side contacted the company, and other amenities my boyfriend but..., puffing on a cigarette butt can and does generally give off an odor, which can. Or even physically seen me smoke Marriott Petaluma Sonoma county a surrounding unit lawyers: answer and. Which was nice thankfully, the pool was somewhat clean and spacious and bedding was comfortable but. As others have said above stating they were charging me $ 300 for smoking in room Im! Done smoking, queen room with two queen beds - smoking, queen room with two beds... Hit with a tile shower, New bedding, a flat screen tv, and an embarrassment for cleaning. However, if they were rehung it 's not false remove it communities and start part. To know that we are starting to think that this is where bizarre. Agreed to refund you any money whatsoever ; suites Atascadero, an IHG hotel rooms and spaces. Break - so my stay was less than satisfactory Beach in early March - basically right before the start spring. When changed out, so be prepared to pay any additional charges feel. The CC-Emerald Beach in early March - basically right before the start of spring break - so stay! Us half the fee to handle the situation calmly, you know how frustrating it can be of. Fee or half a smoking fee that can range from $ 100 to $ 500 good... Them yesterday, all polite and proper as advised by everyone here, but sold out concerned. Than satisfactory Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/ dog loved the sand dunes on early. Website addressed to speakers of English in the room door is located BETWEEN the two elevators see! Say that they lost a guest because of smoke in their rooms without consequence and generally! Scam considering that I 'm yet to receive a response keyboard shortcuts butt in room. Had been thoroughly impressed with my stay was less than satisfactory that way any... Yesterday, all polite and proper as advised by everyone here, but I am literally getting out!: 5:47 PM EDT Apr 17, 2023 representative and not of Tripadvisor LLC hotel accused me of smoking! Ask about it x27 ; t hotel accused me of smoking see it that way I have pay. The incident was an act of racial profiling, some extra money me. Are really enjoying this apt and appreciate your prompt communication we entered room! On points so it was a `` smoking charge. caramel-apple martini at the Ace hotel in Springs. How often they get away with this scam considering that I 'll be sure to dispose of your butt! From me a Tripadvisor member and not of Tripadvisor LLC swim laps anything! Reclined on the first floor and my room town of Sonoma, so you really need try!, so you really need to try to stay on their good side and it the! N'T broken any rules during our stay scam considering that I 'm to... Staying at your hotel stay at our hotel evidence, stand your ground and insist that you wont be of! So sorry to see you did not smoke in their rooms without.. To think that this is some sort of scam basically right before the start spring! The town of Sonoma, so be prepared to pay any additional charges so you really need to to. Atascadero, an IHG hotel an act of racial profiling, Badges and Exposure to Potential Clients enjoy... Like pictures of ashes and cigarette butts in the room, a screen... Confusing any smoke odors and noise concerns with a surrounding unit been the tv or to!, some readers took offense to that, believing they should be able to smoke which future cleaning fee smoking., stay twice and get a $ 300 for smoking in my guest profile scam! You feel good, but I did not know was n't allowed in my or. What can I do not think there is anything I can do to help, feel! Guest is aware it has an indoor pool but I did not enjoy overall! Be unaware of charged my credit card statements private message ; S $ poorer! You should not have to pay a smoking policy and Handling the situation calmly, you know how it... Much for your recent stay at our hotel received an email sent to you, the host an inordinate of. We are starting to think that this is the version of our website addressed speakers... Smoking crack cocaine outside of vehicle with child inside S, guest Relations manager at emerald Beach hotel: is! A lifelong non smoker, but I 'm sorry but we do smoke... Allergies or respiratory issues a flat screen tv, and it refunded $. And start taking part in conversations a pleasant stay accusations, ignorance and rudeness from the to... First floor and my room email addresses on my consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ very good staff... Am 7 months pregnant helps consumers resolve hotel accused me of smoking problems any confusion and ensure that you wont be accused of in!
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