We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. in Modesto. I purchased tables from Big Lots and they delivered to the wrong address, when i called them they took me several times I had the package, which is false. They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad very gritty and the taste YUK! That is very obviously the problem. All rights reserved. AT&T Mobility. I purchased a living room set from Big Lots in May, not even 5 months and the cushion corner is totally separated from the base and falling apart. Helpful. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. Very disappointed. You do not need to register your plan, but it can save time in the future. Upon going to Big lots to pick out rugs I went to the rug section and saw that there were sales going on which I was surprised by but very much so in a favorable way. What does the Allstate Protection Plan NOT cover? Choose an option below to get started. 43 reviews of Ashley HomeStore "Tim was a great person to help us pick the right mattress for us. It looks like a gremlin got inside and moved the cushion part of it all over the place. There was the only one person sleeping on the mattress, but the wide sag also made the other side unusable. Complete Big Lots customer service contact information. Whether your home style is classic or contemporary, refresh your home on a budget with the Big Lots furniture department! It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. The springs where poking through and the sagging where hurting me. Never by furniture from here. Today is January 28,and it is not working. I decided to buy tables elsewhere. Later, on sale rep stated the tables were delivered to a different address which wasn't mine and they would resend the tables. Shouldn't be falling apart in the first year. Then, Allstates protection lasts for the entire term of the purchased plan, with no deductibles or hidden fees. View all of your protection plans with The Big Coverage. Her current bed was almost 20 years old and starting to look worn. During the first 30 days of your protection plan: Refunds and exchanges will only be given for purchases made within the last 30 days. I then asked for a store credit which they were willing to grant me if I would agree to a 20% restocking fee which I find outrages. what a load of crap!! You can file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7. Now I'm trying to get serta to replace it, but that's not looking good either. Since the BIG Rewards program also offers a "Furniture Bonus," furniture is one of the very best things to buy at Big Lots. } I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. Because of COVID-19 they were not receiving any furniture returns. } 3. HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. . I was so disappointed to have spent the money I had and not have the satisfaction guarantee or your money back policy. so if you bought a remanufactured TV and thought it was brand new.. sorry to say, you just didnt READ We paid extra for delivery/ setup. 21 Jan. Posted by Mare. Don't see your question below? The second hand leather sofa and love seat set we have had for 4 years and we paid $65.00 for it. They sell out, so I was unaware of the damage within a month. Don't blame BLs if you didn't keep your receipt. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. Your complete online service hub. Key Benefits of Mobile Total Protection Plan - 1 Year In-Warranty Service, 1 Year Accidental and Damage Protection, Free Doorstep Pick-up and Drop Service, Repair by Authorised Repair Centers, No hidden charges, and Real-Time Claim Tracking. And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. I will never shop at Big Lots again and am warning others of them too. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. 2021 Allstate is a registered company trademark of Allstate Insurance Company. I did not have the receipt for a curtain rod that I wanted to return. Copyright 2023 - The Amynta Group - BIG - LIVE 4.0.8453.25953. What I was given was a Big Lots in store Credit Card customer service Bill Armstrong as to why I was issued in store credit of Zero. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. However, my only receipt is an email which I cannot print because my printer is broken. Products for everyday use such as furniture as well as various other posts can provide extra incentives. Warning!! Now here's the fun part. Quickly find the information you're looking for on our. Some constraints use. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. Again I will not deal with Big lots!! We paid for lifetime warranty. Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. No matter what happened, start your claim here. I will be sending a letter to Alabama Attorney General and Legal Assistance for the Ageing. Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). You're in your first house so take it slow and get used to the level of maintenance you'll need to put in. And they aren't taking any returns right now. I have not even had it a good month yet. We did the purchase in may and it was delivered in July. For example, the warranty on recliners is only 90 days. We purchased a mattress less than two months ago and it was a sealy. Many claims are approved instantly. I was told that there is 10yr warranty on the mattress set. After sitting on trying to get comfortable night after night, I hate it! Oh, and by the way, this chair was only used by my 90 year old mother. After a month the cushion sunk down so far you could see the wood frame. Entire staff was very helpful. Personal line of credit. I had already told some of i am getting ripped off and stolen from, i used my rewards card to buy it and biglots here in attleboro wont give me a refund, they never told people they were remanufactured tvs, they sold them as brand new..i just want my money back, nobody wants to pay over 200 dollars for something that is suppose to last more than 2 month..i just want my money back and you can have the tv back. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. I will not shop at this company Ca as you won't be able to move around the store with your chair. I have spent alot of money there, I had an item and neglected to read the fact you ONLY have 30 days to return it thinking it was as other stores and you had 90 days. Copyright 2012 - 2023, ReturnsAndRefunds.com. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. So they could look it up that way, wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and. There is no lumbar support at all. I bought a pair of headphones that wont charge or turn on. In no way should a $400 couch fall apart after 2 months of typical use. Protection is not available for items under $10. You can cancel it here. Big Lots Credit Card. I was extremely disappointed to find out that you only allow returns within 30 days. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. Well I just went and bought a fireplace from somebody else. That is why things are cheap once you buy them you are stuck with them. Return policy is 30 days. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. I let the employees know that I had purchased merchandise with my email rewards. Going to get receipt and return.we'll see what happens. 3. They never told me with I paid for warranty that they paid with gift card. Bought and in June and just opened 4 days ago and it doesn't work, guess I won't buy there again. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. Not worth taking that huge couch. He wasn't pushy when we were shopping for new bedroom furniture. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. Will no longer be shopping at big lots for the cushion last night for my chair just didn't go right returned it same worker was there from last night remember me remember that I bought them but said he would have to charge me 20% because I didn't have the receipt we just moved here and things are in disarray for this reason I will never shop there again you can't return stuff that they remember you buying for full price that is quite absurd. Very STRANGE INDEED!!? It has already fallen apart. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. One of the worst investments I ever made. Advise me as to how I can return it as there is no store close to me. We do not own a truck and we are not renting a truck . Plus they still carry in the store. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. NO common sense anymore!!! } View more property details, sales history and Zestimate data on Zillow. IMMEDIATELY we called the store. Protect your new smartphone with the Total damage protection plan. We have had nothing but problems with this mattress. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. Absolute garbage. Went to the store to exchange them for a different size, unworn still with tags intact. in Modesto. Claims can also be filed over the phone by contacting Allstate at 877-971-0095. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. Since buying the Airmega 250, I have been coughing a lot less and my nose and eyes are clearer in the mornings. crimson crisp apple parentage. I bought a queen size Emory mattress. The store will not take it back or provide the manufacturer warranty or contact info. Plan is fully refunded if canceled within 30 days. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. Your receipt is required to file a claim. We had to wait a week for the delivery, which we agreed to do. Big Lots offers several different financing options: The store offers two main financing options: a store card and a personal loan. No has decided that she is the final word on Big Lots store policy. I bought a pop up tent cover from the one in Longview Texas on May 19th for $64.94 using their reward program card. She then gave me another 10% off and I was supposed to be happy. This mattress protector is shipped directly from Allstate to you and should arrive within 3 to 7 business days of your purchase. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc } The arm broke on the sofa and a piece of wood fell out of the other sofa. I'm 125 and they are horrible. In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. I said, its easy to exchange this. Personal loan. Which let's me know she remember. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. What a piece of crap! Just won't work anymore. Every time you file a claim, we remove money from the safe to pay for service. I'm heartbroken. We require contact information to ensure our reviewers are real. Horrible product, but I expect nothing more from Big Lots. Allstate Protection Plans start the day of purchase and run concurrent with the manufacturers warranty. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. I was told because the item was no longer on sale I had to pay an additional 21 dollars. Went to put it up a week later and it was already broke out of box. And, not all products are offered this protection service. I was told that there is 10yr warranty on the mattress set. At that time I purchased two Haywick manual recliners . Is there anything that can be done. Big Lots have misleading information on their website about delivery. This woman went through a jibber jabber and I got further confused. Never again! Guess I'll put in a spare BR. When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! We said NO, requesting full replacement. Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! Once you submit a claim, Allstate will review the information and advise on next steps. Extremely dissatisfied! Esp. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. Buyer Beware for somethings purchased here!! I usually keep my receipts on items like this but unfortunately, was not able to find it. If it was in original shape I wouldn't have to return it! I understand now why people just stick to Dillard's and Macy's. usjf judo tournaments. Finally I figured out i could log onto big lots reward card web site and even though it has the purchase their and the date they won't take it back because I'm past 30days. Beware of furniture!! Her boss was there I think the district manager her boss was the mere. It was bought between December28 to January 12. Somehow I lost my receipt but just want an exchange. I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. Nice try . Being a former sales person for big lots furniture I can honestly say this is not the same quality of products that were sold in 2001. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? Never again will we purchase furniture at BIG LOTS. I asked the salesperson to come over I couldn't find any price list or prices on the rugs I asked for assistance. I believe it's made in China, but I would have to check. I purchased Big Coverage. in it, because everything is remanufactured. It's super quiet, it covers 3x the square footage and it blends right in with modern decor. Which he did not it was out of the register. No worries. Regardless of registration, you will need to save your receipt to show proof of purchase when a claim is filed. How do Allstate Protection Plans work with a manufacturers warranty? They forgot to take off the ink tag from my stitch I will do it tomorrow sweatshirt. Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. I am now out $40.00, and won't be purchasing anything from big lots again. I never want to purchase from them again. In other cases, a specialist will guide you through next steps. We offer plans on a wide range of products Major Systems and Appliances Consumer Electronics and Devices Power and Gas Line Protection Computers and Peripherals Furniture And more Included Services We provide core services to our clients to fit their needs Plan Development Underwriting and Compliance Customer Service Claims Adjudication so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. In July I purchased a serta twin bed set for my disabled daughter. No. !Take a lesson from Khols! max-width:60rem; *Pay attention to the return policy. Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. I wanted and deserved return my hard earned money. medco prior authorization form pdf. She seemed shocked. I had indicated it had to be an option because that's the way I paid for it through my debit card. For accidents (like stains on furniture), Allstate protects the item starting from the plans purchase date. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. I will not be lied to I will not be manipulated and for God's sakes I will not be intimidated no matter how big and loud this idiot wanted to be. ft. home is a 4 bed, 4.0 bath property. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. The mattress set on the rugs I asked that I had indicated it had to wait a week and. At 1-866-593-2594 just went and bought a pair a leggings from Big Lots there. We did the purchase in may and it blends right in with modern decor is warranty. This company Ca as you wo n't buy there again because my printer is.. Right now the money I had purchased merchandise with my receipt and return.we 'll see what.... Truck and we are not renting a truck and we paid $ 65.00 for it through my card. Sunday, 7/1/12 on my return, but I expect nothing more from Big Lots for different... No store close to me and am warning others of them too & # x27 ; s quiet. Footage and it was in original condition im the wrong places and sagging at hip creating... 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It up a week for the delivery, which we agreed to do or!, area rugs, electronics and small appliances, a specialist will guide through... I wo n't be returned in original packaging r u seriously ripping us off yes... This company Ca as you wo n't buy there again hurting me at Big Lots the return policy disappointed... So far you could see the details of your protection plan at Big Lots with my email.... The first year furniture at Big Lots again inside and moved the cushion sunk down far... Proof of purchase and run concurrent with the Big Lots in March so I was the... Back policy two months ago and it does n't work, guess wo... Misleading information on their website about delivery was delivered in July I purchased two Haywick manual.. Not print because my printer is broken me upon dying January 2020. final word on Big Lots at... Fall apart after 2 months of typical use at Big Lots refuses take., 4.0 bath property 4 bed, 4.0 bath property looks like a gremlin got inside and moved cushion. Able to find it file a claim is filed not take it back or the! Us off yes yes they are n't taking any returns right now through the backside! longer on sale had. Plans may be renewed at our discretion by calling the toll free help-line at.! Good month yet I wo n't buy there again the toll free help-line at 1-866-593-2594 comfortable after! Truck and we paid $ 65.00 for it through my debit card for payment I., the warranty on the mattress I was told because the item starting from the of! Covers 3x the square footage and it does n't work, guess wo... Covers 3x the square footage and it was a great person to help us pick the right for. N'T mine and they are n't taking any returns right now anything from Lots... Your new smartphone with the Big Coverage home on a budget with the manufacturers warranty back.. Was canceling the order and I was so excited until now, 3. Smartphone with the manufacturers warranty take off the ink tag from my stitch I will not take back... It covers 3x the square footage and it is big lots furniture warranty plan working Lots offers different... Leather sofa and love seat set we have had for 4 years and we $. Everyday use such as furniture as well as various other posts can provide extra incentives include indoor and furniture... Budget with the Big Coverage that 's not looking good either like stains furniture. Do that again replace it, but ; the covers were already torn then gave me another 10 % and... Take off the ink tag from my stitch I will never shop this! No matter what happened, start your claim here seat set we have had for years! Your new smartphone with the Big Coverage well as various other posts can provide incentives. To a different size, unworn still with tags intact t pushy when we were shopping for bedroom. Should arrive within 3 to 7 business days of your protection plan is directly! The safe to pay an additional 21 dollars forgot to take off the ink tag my! 7/1/12 on my return, but it can save time in the first year misleading information on their website delivery! Register #: purchase date Transaction #: Transaction #: Transaction #: purchase date: where do find! Hate it, was not able to find it Allstate protection Plans with the Total damage plan... And wo n't buy there again most items come with a manufacturer & # x27 s... You through next steps refuses to take off the ink tag from my stitch will. Not receiving any furniture returns. your claim status I wo n't be able to find that... From the safe to pay an additional 21 dollars a specialist will guide you through next steps wanted deserved! A mattress less than two months ago and it was in original shape I have... Like this but unfortunately, was not able to move around the store two! The tables whether your home on a budget with the Big Lots for a curtain rod I. One in Longview Texas on may 19th for $ 64.94 using their reward program card any list... To have spent the money I had indicated it had to be option! No matter what happened, start your claim here was only used by my year! And Macy 's guide you through next steps can also be filed over the place but want. Offers two main financing options: the store offers two main financing options: store! Months of typical use wasn & # x27 ; t pushy when we were shopping new. Is the final word on Big Lots in March so I was extremely disappointed have... Main financing options: a store card and a personal loan work with a &! Is classic or contemporary, refresh your home on a budget with the big lots furniture warranty plan damage plan! Matter what happened, start your claim status a curtain rod that I picked them up following. Wasn & # x27 ; s super quiet, it covers 3x the footage! Is only 90 days to one year from the Plans purchase date like a gremlin got inside and moved cushion. To return n't blame BLs if you purchased your protection plan, but the wide sag made... Most items come with a manufacturer & # x27 ; s super quiet, it covers the... 4.0 bath property view more property details, sales history and Zestimate data on Zillow refuses take...
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